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Document ID: c05097761

Bulletin: (Revision) ProLiant and Apollo Systems - CUSTOMER ACTION REQUIRED to Replace Certain 1400W Flex Slot Platinum Plus Hot-Plug Power Supplies
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Last Updated: 2017-02-27

DESCRIPTION

Release Date
2
Updated Resolution with instructions for power supplies that return a 'not eligible for replacement' status
06/17/2016
IMPORTANT: Under a specific set of conditions, certain HPE 1400W Flex Slot Platinum Plus Hot-Plug Power Supplies may experience a component failure that results in a potential electrical shock. The electrical shock would only be present in an improperly grounded environment. The power supply replacement described in the Resolution is considered a critical fix and is required to correct the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could result in a server configured with a power supply that presents a potential electrical shock.

HPE has identified certain HPE 1400W Flex Slot Platinum Plus Hot-Plug Power Supplies (Option Part Number 720620-B21; Assembly Number 733428-401, Spare Part Number 754383-001) that have a potential to cause an electrical shock, under a specific set of conditions. In order for a potential electrical shock to be present, both of the following conditions must exist:

  • The power supply must experience a particular type of component failure

AND

  • The server must be operating in an improperly grounded environment.

IMPORTANT: As of the release date of this Bulletin, this issue has not been reported in a customer environment.

This may occur on any of the servers listed in the Scope section below configured in either a single, dual or multiple power supply configuration.

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Note: HPE 1400W Hot-Plug Power Supplies with Part Number 733428-101 within Spares Kit Number 754383-001 are not affected by this issue.

SCOPE

Any of the following server platforms configured with the following HPE 1400W Flex Slot Platinum Plus Hot-Plug Power Supply:

  • Option Part Number - 720620-B21
  • Spare Part Number - 754383-001
  • Assembly Number - 733428-401

Platforms Affected:

  • HPE Apollo 2000 Gen9 Server
  • HPE Apollo 4200 Gen9 Server
  • HPE Apollo 45xx Gen9 Server
  • HP ProLiant DL360 Gen9 Server
  • HP ProLiant DL380 Gen9 Server
  • HP ProLiant ML350 Gen9 Server

RESOLUTION

HPE has identified the CT/ Serial Numbers of potentially affected HPE 1400W Flex Slot Platinum Plus Hot-Plug Power supplies and is implementing a remediation program to proactively replace these power supplies. Replacement power supplies will be supplied at no cost to the customer. Although the power supplies are hot-pluggable, due to the nature of this particular issue, HPE recommends shutting down the server prior to replacing the PSUs.

CT Date Codes: CT date codes can be discerned via the CT Number printed on the power supply´s product label. For affected power supplies, the 8th and 9th digits of the CT Number will be 'NF.'

Gather the CT Numbers for HPE 1400W Flex Slot Platinum Plus Hot-Plug Power Supplies that must be remediated and click the following URL to enter power supply CT/Serial Numbers for validation and to order replacement power supplies through the OneHP website.

Note: If the status displays 'Not eligible for replacement,' please contact [email protected] by clicking the link on the order page. Include the serial numbers and product number (JLXXXA) in the email. It will take approximately 3 days to confirm eligibility.

IMPORTANT: Affected power supplies must be returned to OneHP within 30 days of receiving replacement power supplies. Please use the packaging that came with the replacement power supplies to return your power supplies to OneHP. If OneHP does not receive potentially affected power supplies within 30 days, the customer (or entity who ordered the replacement power supplies) will receive a bill for any unreturned power supplies.


If assistance is needed in replacing the power supplies, contact HPE Support to request an HPE customer engineer to come onsite:

Click on the following URL to locate the HPE Customer Support phone number in your country:

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW.

If assistance in identifying the CT/Serial numbers is required, reference the following information:

CT/Serial Numbers: HPE 1400W Flex Slot Platinum Plus Hot-Plug Power Supply CT Numbers can be found on the power supply's product label or in HP Integrated Lights-Out (iLO) under the 'Serial' heading by navigating from System > System Information > Power Supply Summary.

If one or more of the power supplies have failed as indicated by health LEDs, error indicators or the iLO status as described above, precaution should be taken in the servicing of the unit and or replacement of the failed power supplies. Disconnect power to the supply at the PDU or Power input side, before disconnecting the line cord from the power supply.

If assistance or additional information is needed regarding the power supply replacement procedure, reference the appropriate Server Maintenance and Service Guide as follows:

Perform the following steps to reference the Maintenance and Service Guides for the servers affected by this issue:

  1. Click the following URL:
  2. Enter a product name (e.g., DL360 Gen9) in the text box under the From All HP Products tab.
  3. Click Go.
  4. Select Service and Maintenance Information under the Manual heading.
  5. Select the Server Maintenance and Service Guide from the list provided.
Hardware Platforms Affected: HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Apollo r2000 Chassis, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE Apollo 4500 Chassis
Support Communication Cross Reference ID: IA05097761
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided 'as is' without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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